Shipping & Return Policy

At PAWPUBBY, we committed to provide a seamless shopping experience. Please review our policies below for order fulfillment and returns.

Shipping Policy

Estimated Shipping Time

  • Expedited Shipping: 2-5 business days
  • Standard Shipping (Registered Mail): 7-15 business days

FREE shipping applies to Standard Shipping only

Important Notes:

  • All delivery times are estimates only and not guaranteed
  • Orders containing batteries may experience extended processing times
  • Delivery times may vary due to customs clearance procedures

  • US orders ship domestically via USPS/UPS (2-5 day delivery)

Order Tracking

Upon shipment, you'll receive a tracking notification (requires newsletter subscription at checkout). For tracking assistance, please contact our Customer Support team.

PO Boxes/APO/FPO Addresses

Shipments to PO Boxes, APO, and FPO may be declined.

Special Address Requirements:

  • Hong Kong or Macao: Please fill address and name in Chinese (traditional).
  • Taiwan: Please fill address and name in Chinese (traditional), and provide a personal ID number due to Customs requirements.
  • South Korea: Please provide a personal clearance code. You can apply for it from the below link if you do not have one. Customs Clearance
  • Brazil: Please provide your tax number (CPF) at your address.
  • Chile: Please provide your individual tax number at your address.
  • Indonesia: Please provide your personal ID number at your address. Provide the NPWP number if you place the order as a company.

Important Information

  • PAWPUBBY assumes no responsibility for delayed or rejected orders due to the following reasons:
    • (a) Shipping time might be delayed for 3-7 days for transportation to remote regions. It might be 7 days longer if ships to island areas like Hawaii, Puerto Rico, Canary Islands, etc.
    • (b) Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusing to receive, etc.
    • (c) Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
    • (d) Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
    • (e) The consignee address is a school, hotel, unit, or residential community to which the courier has no access. Please provide a permanent street address.

Please verify all address information before completing your purchase. If any modifications are required, please contact PAWPUBBY Customer Support in a timely manner.

Shipping Methods And Fees

Standard Shipping

We offer free standard shipping service worldwide for all orders.

  • Products with big volumes are excluded from the free shipping rule due to the dimensional weight calculated by the shipping company. PAWPUBBY will contact the customers through emails or other methods if the free shipping service is not available for their orders.
  • Note: Due to the different tax policies of different countries, the taxes and fees are borne by the consumers themselves.

Expedited Shipping

We offer expedited shipping service worldwide including the islands area. The shipping fee will be shown on the checkout page once the expedited shipping method is chosen.

  • Note: Purchasers are responsible for customs duties, taxes, customs clearance, and other costs incurred when choosing expedited shipping.


Return & Refund Policy

At PAWPUBBY, we want you and your pet to be completely satisfied with your purchase. If you are not happy with your order, we are happy to assist with returns and refunds under the following conditions:

Return Requirements

  • Initiated within 30 days of delivery
  • Items in original condition with packaging
  • Unused and undamaged
  • Certain non-returnable items apply

How to Initiate a Return

Contact us through Customer Support to request the return address. Once you have the return address, ship the item back. Provide the tracking number of your return shipment via email.

Refund Process

Once we receive your returned item, we will process your refund immediately to your original payment method. Refunds typically take 5-7 business days to reflect.